Frequently Asked Questions
Everything You Need to Know
Products & Fit
How do I choose the right size?
Please refer to our size guide before ordering. If you're between sizes, consider choosing the larger size for a more relaxed fit or the smaller size for a closer fit.
Are L’enigme pieces suitable for workouts?
Yes. Our collection is designed with movement in mind, making it suitable for workouts, yoga, training, walks, and everyday wear.
Are your products true to size?
Our pieces are designed for a comfortable, flattering fit. Because fit can vary between styles, we recommend checking the size guide and product details before ordering.
How should I care for my L’enigme activewear?
Follow the care instructions provided with your product. In general, gentle washing and avoiding high heat can help maintain the fabric, shape, and fit.
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location and the delivery option available at checkout. Your estimated delivery timeframe will be provided during checkout.
How can I track my order?
Once your order has been shipped, you’ll receive tracking information when available so you can follow its progress.
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible. We’ll do our best to assist before the order is processed or shipped.
Returns & Exchanges
Can I return or exchange my order?
Eligible items may be returned or exchanged according to our return policy. Please review the policy for applicable requirements and timeframes.
What condition must an item be in to be returned?
Items should meet the conditions outlined in our return policy. We recommend keeping products unworn and in their original condition until you're sure they’re the right fit.
What if I receive the wrong or damaged item?
Please contact our support team as soon as possible with your order details and photos of the issue. We’ll review the situation and help with the next steps.
Payments & Support
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your location.
How can I contact L’enigme?
For questions about products, sizing, orders, or anything else, please contact our support team through the contact options available on our website.
